Select all that apply
1
Where do you offer physical gift cards?
2
Where do you offer digital gift cards?
3
Is your gift card program featured prominently in headers and menus on your website?
4
If someone searches for gift cards on your site, will customers see relevant results?
5
Can customers customize their gift cards' appearance?
6
Can customers choose small denominations for their gift card, such as $5 or $10?
7
Can customers choose from various packaging options, such as gift wrapping, gift tins or gift boxes?
8
Can customers add personalized messages to gift cards?
9
Can customers add their own photo or video to digital gift card delivery messages?
10
Can customers choose how and when cards are delivered?
11
Do customers receive clear information on delivery timelines?
12
Can customers choose from various payment options, such as credit card, debit card or PayPal?
13
Is your site ADA compliant?
14
Is checkout easy and secure?
15
Can customers order gift cards without receiving errors?
16
Is your call center receiving complaints about gift card orders being declined or delayed?
17
Do customers receive clear notifications about order status?
18
Does the intended recipient receive their gift card on time?
19
Do gift cards arrive with your brand, messaging and art professionally displayed?
20
Are your digital gift cards mobile-friendly and properly secured?
21
Do customers see clear instructions on how to redeem their gift cards?
22
Do you use your gift card program in promotions, such as buy-one-get-one or bonus-gift-card-with-purchase offers?
23
Can customers exchange credit card rewards points for one of your gift cards?
24
Do you have a B2B gift card program?
25
Is it easy for customers to find and sign up for your B2B program online?
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